RETURNS, REFUNDS & EXCHANGE POLICY
Effective Date: 15/08/2026
At Elegance Boutique & Fashion Store, we want you to be happy with your purchase. Please read our Returns, Refunds & Exchange Policy carefully before placing an order.
1. Return Window
Eligible products may be returned or exchanged within [7 days] of delivery.
The return/exchange request must be raised within the specified period.
Products returned after the eligible return period may not be accepted.
2. Conditions for Returns
To be eligible for a return or exchange, the product must:
- Be unused and unworn
- Be in its original condition
- Have original tags attached
- Include original packaging where applicable
- Not have stains, makeup marks, perfume odour or damage
- Not have been altered, washed or damaged after delivery
Products that do not meet these conditions may be rejected.
3. Damaged or Incorrect Products
Please inspect your order immediately after delivery.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item
please contact us within [24/48 hours] of delivery.
Please provide:
- Order number
- Clear photographs of the product
- Photographs/video of the packaging, where applicable
- Description of the issue
Our team will review the request and provide an appropriate resolution.
4. Return Shipping
For eligible returns due to a defective, damaged or incorrect product, Elegance Boutique & Fashion Store may arrange or cover the return shipping, subject to verification.
For returns due to change of mind, size preference or other customer-related reasons, return shipping charges may apply, depending on the product and order.
You can customise this section based on your actual business model.
5. Exchanges
Eligible products may be exchanged subject to:
- Product availability
- Return eligibility
- Product condition
- Applicable exchange period
If the requested replacement is unavailable, we may offer an alternative resolution.
6. Products That May Not Be Eligible for Return
For hygiene, customisation or product-specific reasons, the following may be non-returnable:
- Customised products
- Made-to-order products
- Products altered according to customer measurements
- Used or worn products
- Products without original tags
- Jewellery or accessories where applicable
- Certain sale/clearance products
- Products specifically marked as Non-Returnable
Any non-returnable condition should be clearly mentioned on the relevant product page before purchase.
7. Sale Products
Products purchased under a Sale, Clearance or Final Sale category may be non-returnable or non-exchangeable unless the product is damaged, defective or incorrectly supplied, subject to applicable law.
Please check the product-specific return conditions before purchasing.
8. Refund Process
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed through the applicable payment method or another agreed method.
Refund processing and bank/payment-gateway credit timelines may vary.
Estimated refund processing: [5–10 business days]
9. Shipping Charges
Original shipping charges may be non-refundable for customer-initiated returns, except where applicable under our policy or law.
For defective, damaged or incorrectly supplied products, shipping charges may be refunded where applicable.
10. Cancellation Policy
Orders may be cancelled before dispatch by contacting us through:
WhatsApp: +91 900 900 9000
Email: styleup@elegance.com
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.
Customised and made-to-order products may not be eligible for cancellation once production has started.
11. Refunds for Failed or Cancelled Orders
If an order is cancelled by Elegance Boutique & Fashion Store due to product unavailability, technical issues or other reasons after payment has been received, the applicable amount will be refunded.
12. How to Request a Return
To request a return or exchange:
Step 1: Contact us through WhatsApp or email.
Step 2: Provide your order number and reason for the return.
Step 3: Share photographs/video if requested.
Step 4: Wait for return approval and instructions.
Step 5: Pack the product securely with its original packaging and tags.
Step 6: Send/hand over the package according to the return instructions provided by our team.
Please do not send products back without receiving return instructions from us.
13. Return Approval
All return and exchange requests are subject to verification.
Approval will depend on the product condition and the applicable return policy.
We reserve the right to reject returns that do not meet the conditions specified in this policy, subject to applicable law.
14. Contact Us
For returns, exchanges or refund-related questions:
Elegance Boutique & Fashion Store
📧 Email: styleup@elegance.com
📱 WhatsApp: +91 900 900 9000
📍 Address: 56, Green Avenue, Jubilee Hills, Hyderabad, Telangana , India
Pin – 500 010
